Today, we speak with Yohan Loyer, one of Europe's leading experts in customer service & e-commerce support. Yohan is a Senior Agency Partner Manager EMEA at Gorgias, a top customer service platform for Shopify and fast-growing e-commerce brands. With nearly a decade of experience helping global businesses scale at Salesforce and Gorgias, Yohan is passionate about transforming customer service into a revenue driver that increases retention, loyalty, and customer lifetime value. 🎯

We discuss:

– How customer experience management tools, including those powered by artificial intelligence, are changing the customer journey

– How small e-commerce businesses can compete with large brands

– What the future holds for tools like Gorgias.

Yohan also shares insights on conversational AI, intelligent automation, and how retailers can leverage customer data to grow faster and deliver exceptional experiences. 📈

If you run a Shopify store or work in e-commerce, this conversation will give you actionable ideas on how to turn customer service into a growth engine and prepare your brand for the future of online commerce. 🚀